Patient Services Representative I-II - Multi Specialty, Highlands Ranch

Job Summary:

The Patient Services Representative I is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative I ensures clear and timely communication including patient appointment status to clinical department(s).

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines in order to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
• Collects patient copays and balances drawer daily

Work Location:

Onsite - this role is expected to work onsite and is located in Highlands Ranch, Colorado.

Why Join Us:

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Patient Services Representative I:

• High school diploma or GED
• 2+ years of patient/client-facing experience

Patient Services Representative II:

• High school diploma or GED
• 3+ years of patient/client-facing experience
  
  
  
  • A combination of education and related technical/paraprofessional experience may be substituted on a year for year basis.
  
  
  
  

Preferred Qualifications:

• College graduate
• Medical office experience
• EPIC experience
• MS Office experience
• Bilingual, Spanish-speaking

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire
• Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training
• Maintains all required licensure and certifications for position
• Must be able to work in-person
• Must be able to travel to alternate locations as assigned

Knowledge, Skills and Abilities:

• Strong organizational and personal skills; must have strong work ethic
• Strong communication skills, both written and verbal
• Ability to maintain a positive attitude with clients, employees, and management
• Ability to work quickly - individually and as part of a team
• Ability to read, analyze, and interpret policies, documents, and regulations

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Lee Elson, Lee.Elson@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as

Patient Services Representative I: $37,920 to $43,992

Patient Services Representative II: $48,396 to $56,143

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.