SSVF Outreach Coordinator-Region 2

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE: SSVF Outreach Coordinator - Region 2

LOCATION/DEPT: The Salvation Army Veterans Services/Social Services Dept.

REPORTS to (TITLE): SSVF Supervisor - Region 2

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Regular, Full Time

OUTCOMES:

NCI SSVF Outreach Coordinator is a member of the Supportive Services for Veteran Families (SSVF) Team. The goal of the SSVF Outreach Coordinator is to form relationships with community/service organizations throughout the catchment area to provide information regarding the Supportive Services for Veteran Families program in order to identify Veteran/families who qualify for the SSVF program. Working closely with the Department of Veteran Affairs to ensure compliance with the SSVF guidelines, the SSVF Outreach Coordinator makes appropriate referrals to the SSVF Prescreen team. The SSVF Outreach Coordinator advocates for participants to receive appropriate services related to specific needs and assists with the overall quality assurance of the SSVF program. The SSVF Outreach Coordinator supports Veterans through active engagement leading to increased willingness to engage in programs and services.

ESSENTIAL DUTIES:

Outreach (70%)

• Identifies locations frequented by potential Veteran applicants and conduct regular outreach to those sites as needed.
• Engages and builds rapport with target population.
• Researches possible meeting space within the community that is safe and convenient for participant meetings and programs.
• Assists in providing appropriate referrals for the individuals not eligible for SSVF services.
• Refers appropriate, qualified Veterans/families to the SSVF Prescreen team for prescreen eligibility.
• Provides guidance and support to community volunteers working with the program.
• Utilizes coaching, motivational interviewing and harm reduction strategies to support movement to financial accountability and sustainability.
• Coordinates/participates in CoC meetings, By-Name-List Meetings, Prescreen/VA Case Conferencing Meetings.
• Assists staff with in-person meetings with Veterans to support engagement and safety.
• Maintains a strong understanding of the various Salvation Army programs offered to provide resources to Veterans.

Administrative (20%)

• Participates in the quality assurance activities regarding the SSVF program (CARF). Tracks and reports unmet needs of participants and their families.
• Assists in the documentation regarding the effectiveness of service delivery using consumer, case management and community resource feedback.
• Participates in other program and outcome evaluation activities.
• Provides ideas for programmatic specific to educational needs of participants. Conducts programs as needed.
• Assists in the overall monthly statistical data collection with regard to the SSVF program and submits to Supervisor and/or Director of Veteran Services/SSVF Program Manager.
• Maintain compliance in The Salvation Army's "Safe from Harm" Certification. (required)
• Complies with all applicable training requirements, company safety, personnel and operational policies and procedures.
• Participates in training and workshop program as requested by Supervisor and/or Director of Veteran Services/SSVF Program Manager.
• Perform other duties as assigned as related to the SSVF program.

Collaboration (10%)

• Interfaces with community organizations and other social service groups to educate providers on the Supportive Services for Veteran Families (SSVF) program. Forms relationships with these groups and meets with them on an ongoing basis.
• Forms relationships with community professionals/service organizations to assist in the identification of Veteran/families who are eligible to participate in the SSVF program.
• Participates in Stand Down and other VA/community outreach activities.
• Maintains working relationships with Veteran assisting organizations including Veteran Affairs, Veteran Assistance Commissions, Veteran Service Officers, etc.
• Maintains positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors. This includes, but is not limited to, such action as: resolution of conflicts in a professional manner, courteous treatment of staff, visitors and clients; respect of others' property and person; and professional and appropriate communication to and about clients, co-workers and supervisors.
• Maintains a strong understanding of the SSVF and GPD programs offered by The Salvation Army.
• Works in partnership with other SSVF Case Managers, Intake Specialists and support staff Workers and participates in regular case consultation.
• Participates in outreach events and activities when appropriate.

OCCASIONAL OVERNIGHT AND WEEKEND TRAVEL

• Involves occasional driving to offsite meetings/trainings and conducting occasional in-person meetings with program participants.
• Occasionally work weekends to accommodate event schedules, or other organizational needs. Flexibility in scheduling is essential to meet deadlines and ensure successful event execution.
• Must have reliable transportation, valid driver's license and auto insurance.

EDUCATION/EXPERIENCE

• Possesses a minimum of a bachelor's degree in related field or experience with direct service to marginalized populations, or a person with lived experience.
• Advanced degree in social work, counseling or human services is ideal.
• Previous experience with social services and/or homeless programs.
• Experience working with Veterans and families.
• Valid Driver's license/MVR clearance.
• Veteran status preferred.

COMPENTENCIES

• Willing to promote the mission of The Salvation Army.
• Able to work with individuals of diverse legal backgrounds.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrates ability to use computers and proficiency in Microsoft Office software and HMIS system.
• Must maintain and execute confidential information.
• Knowledge of services, policies, and procedures related to Salvation Army processes.
• Excellent customer service and communication skills.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.

• Team player, self-starter, and perform well with minimum supervision.
• An ability to work with confidential material.
• A decision-making approach that uses good judgment.

POSITION LIMITATIONS (What this position must do)

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Legal Services Coordinator informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
• This individual must receive successful completion of background screening as well as employment eligibility verification.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• Must be able to occasionally lift or move up to 40 lbs.
• The work environment for this position normally includes an office environment with a low to moderate noise level.
• Must be able to travel to multiple sites.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.