Customer Care Representative

Join our Customer Care Department today!

A GREAT BENEFITS PLAN
* Health insurance - 50% paid for by the employer
* Opportunity to enroll in dental
* Vision, long term disability, short term disability & life insurance - 100% employer paid
* 12 days of PTO in the 1st year + paid holidays!

GREAT OPPORTUNITY FOR GROWTH
* We promote from within
* Performance is reviewed on an annual basis
* We service all of Central North Carolina, as well as areas surrounding Wilmington & Myrtle Beach
* Current office locations include Greensboro, Garner and Wilmington

WHAT YOU'LL BE DOING | THE ROLE
* Set the tone for the customer experience, sending welcome letters, and updating customer on initial appointment
* Keep assigned homeowners updated throughout entire RbA experience
* In this role you will be assigned to 7 to 10 Sales Associates
* Once a sale is finalized all the details and customer demographics will be sent to the Customer Care Representative, who will be the customers' direct point of contact.
* Coordinate with other departments to problem solve
* Confirming order process with administrative team
* Confirm shipping
* Troubleshoot to avoid escalation
* Answering questions
* Addressing complaints
* Displaying creative conflict resolutions skills
* Our Customer Care Department is one of the most unique roles we have here at Renewal by Andersen.
* You are given the opportunity to build relationships with customers continuously rather than having brief interactions.
* You receive hourly pay, monthly bonus opportunities, and have weekends off!

SKILLS
* 1+ years Customer Service skills
* 1+ Customer Relationship skills
* 1+ years of Data Entry Skills
* Computer literacy and navigating systems skills
* Preferred - Experience with assisting customers from start to finish in a multistep process project
* Excellent interpersonal skills and the ability to multitask
* Strong competence in Microsoft Office Software
* High attention to detail
* Strong Organizational abilities
* Home improvement/service experience preferred but not required
Preferred:
* Experience with assisting customers from start to finish in a multistep process project
* Home improvement/service experience

THE RENEWAL BY ANDERSEN
Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned "affiliates" across the United States.

Job Type: Full-time

Required to work Monday thru Friday - 8:00am-5:00pm
Location: Greensboro, NC

Starting Pay: $17.50 - $20 per hour

Must be willing to submit to a background check