Learning Services Coordinator

Using a blend of creative, administrative, and analytical skills, the Learning Services Coordinator collaborates closely with colleagues in the Research & Learning Services (R&LS) unit to enhance students' information literacy and deliver effective library instruction and reference services. They create, manage, and evaluate instructional materials and learning objects in partnership with librarians, ensuring their continued effectiveness and accessibility. This position oversees online tools for instruction and reference, such as LibApps, focusing on coordinating access, maximizing functionality, and sharing best practices to support internal users. Additionally, they communicate library events and resources through appropriate library and campus channels and gather and analyze data related to instruction, reference, and outreach services for reporting, decision-making, and advocacy.

• Prepares, manages, integrates, and evaluates instructional materials ensuring they are current, designed effectively, and accessible in a variety of formats, and coordinates regular updates to provide consistent and relevant content for library users.
  
  
• Cultivates familiarity with CatCourses, the campus' course management system (CMS), and supports colleagues in its use.
  
  
• Creates and maintains documentation to support ongoing updates to and creation of instructional materials.
  
  
• Manages and monitors online technology/software used for instruction, reference, and outreach purposes, (e.g.: Springhare's LibApps Platform, Brandwatch), provides training, contacts Library IT and vendors for troubleshooting, assesses changes, and maintains documentation of workflows and best practices.
  
  
• Coordinates timely and accurate planning and scheduling of instruction requests, workshops, and events in collaboration with unit colleagues and Library Administrative Services.
  
  
• Leads instructional workshops with lesson design support from unit colleagues.
• Provides reference services in various modes.

• Creates communications to advertise and highlight R&LS unit activities and impact (e.g. through brainstorming, content review, email list compilations, etc.).
• Regularly participates in events and outreach activities to support the work of the unit and interface with students and other campus community members.
• Prepares and posts content regularly for the library's website, calendar, UC Merced Connect app, campus calendar, social media channels, and other channels as appropriate, and liaises with campus partners as appropriate.
• Provides support and offers training to other units in their promotion of library services, spaces, resources, people, and events and facilitates communication requests.
  
  
• Contributes to library communication strategies; stays attuned to effective communication practices and makes recommendations for improvements.
  
  
• When assigned, oversees student employee work, providing training, assignments, and feedback.

• Collects and analyzes data, creates visualizations to inform decision-making, improve services, and demonstrate value.
• Monitors and regularizes the ongoing collection of instruction, reference, and outreach statistics, including instructional materials usage data, and coordinates with colleagues to ensure timely, consistent, and relevant data collection.
  
  
• Submits data on behalf of the Research & Learning Services team for periodic reporting purposes.
• Contributes and helps implement new processes, solutions, or tools to improve assessment efforts.
  
  

• Serves on library and university committee(s), with supervisor approval.
• Other duties as assigned.

Library Website: https://www.library.ucmerced.edu

* A Master's degree or equivalent combination of education and experience.

* Demonstrates strong collaborative skills, the ability to complete assignments independently, and the ability to receive feedback.

* Demonstrates excellent organizational skills and attention to detail.

* Possesses an ability to effectively communicate information in a variety of formats especially online environments.

* Demonstrates proficiency in the use of HTML and Microsoft Windows-based computer programs especially Excel; possesses an ability to learn, master, and implement new technologies.

* Demonstrates problem-solving skills to address challenges and propose solutions.

* Demonstrates effective data collections methods and excellent analysis skills.

* Evidence of effectively managing, documenting, and improving processes.

* Takes initiative and exhibits an ability to prioritize work in an environment with multiple functions.

* Exemplifies excellent customer service skills whether to internal or external customers.

* Demonstrates experience providing training or instruction with the ability to adapt to specific audiences.

* Maintains complete discretion, confidentiality, sensitivity, and professional judgment.

* Demonstrates knowledge of learning theories and/or instructional design.

* Demonstrates knowledge of and interest in using library online databases and resources.

* Prior experience in academic libraries, including Reference training and support.

* Experience with graphic design and/or creation of social media content.

* Prior supervision of students or leadership of project teams or initiatives.

• 3 required (contact information only)

Provide name, contact information, and professional relationship to you.

The University of California, Merced, is the newest of the University of California system's 10 campuses. With over 9,000 undergraduate and graduate students (https://cie.ucmerced.edu/analytics-hub/student-statistics), UC Merced is committed to interdisciplinary excellence in research and teaching as well as to diversity, equity and inclusion. Ranked as one of the best public universities in the nation by U.S. News and World Report, UC Merced provides outstanding educational opportunities to highly qualified students from the heart of California, the nation, and abroad. The campus has special connections to nearby Yosemite National Park; is on the cutting edge of sustainability in construction and design; and supports the economic development of Central California. The Merced 2020 Project doubled the physical capacity of the campus, and enhanced academic distinction, student success, and research excellence (https://merced2020.ucmerced.edu/).

The University of California, Merced is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Please refer to the University of California's Affirmative Action Policy and the University of California's Anti-Discrimination Policy.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. This includes the University of California Policy on Vaccination Programs: https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy.