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Caseworker

The Salvation Army USA Central Territory
United States, Michigan, Ludington
Feb 28, 2025

Position Summary: The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis.

Essential Responsibilities:



  • Meets with applicants; assists with application processes; assesses needs for food, utilities, housing,
    shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops
    plans to address the presenting problem and provide support for peripheral issues
  • Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
  • Maintains working relationships with community agencies for awareness of available services,
    coordinates services and communicates about cases, assures that valid releases of information are on
    file
  • Enhances personal knowledge and skill through regional and divisional educational forums
  • Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
  • Manages client service transactions, monitors fund balances, and requests funding as appropriate
  • Fulfills ad hoc and periodic survey requests, and provides information needed for reports to
    administration
  • Perform other duties as assigned


Qualifications:
Education/Experience:



  • Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination
    of training and experience which provides the required knowledge, skills, and abilities
  • 1 or more years of applicant interview experience (desired)
  • Experience working with low-income populations (preferred)


Skills, Knowledge & Abilities:



  • Learn and adhere to The Salvation Army Social Services Code of Ethics
  • Adhere to professional codes of ethics as they apply to professional licensing
  • Understand and adhere to professional boundaries within and outside of the organization
  • Maintain client confidentiality and obtain appropriate releases of information
  • Complete Safe From Harm training, and keep current as needed
  • Demonstrate a continued effort to increase self-awareness and to better understand other cultures and
    issues of social justice, and promote racial understanding and reconciliation


Computer Skills:



  • Proficient in Microsoft Office 365
  • Working knowledge of TEAMS and SharePoint
  • Willingness to learn new software as needed


Certificates and Licenses:



  • Complete Safe From Harm training, and keep current as needed
  • Complete Caseworker Certification Program within 120 days of hire

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