Patient Billing Specialist

Job Summary:

Patient Accounting Department, a unit of the Office of Financial Affairs, is responsible for managing and monitoring all aspects of patient accounting and interactions with dental insurance companies, Medicaid, and collection agencies. Under the direction of the Patient Accounting Supervisor, the Patient Billing Specialist's primary responsibilities include performing accounting services (i.e., payments, billing, accounts receivable, collection management, patient registration, Medicaid billing & third-party insurance billing), and educating students, faculty, and staff on SDM patient financial policies and procedures.

We are seeking professionals with demonstrated patient relations and customer service experience interested in working in an academic, dental medicine environment. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly motivated.

The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need (i.e., career fairs, employee consultations, professional development), but typically will be Monday - Friday between the hours of 8:00am and 5:00 pm. This is a patient facing position and is 100% onsite. The primary work location for this position is the Department of Orthodontics patient billing window, but this role may provide back-up coverage for any of the patient billing windows as needed.

Key Responsibilities:

• Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations.
• Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.e., patient financial responsibilities, dental insurance pre-authorizations and policies) and resolves patient financial account issues.
• Process and appropriately document various payments (i.e., cash, checks, and credit card) from patients and insurance companies, and other entities (e.g., Department of Health Care & Human Services)
• Perform maintenance in the electronic health record system to ensure accurate billing and reporting.
• Reconciles and verifies transactions (i.e., cash, check and credit card) against reports clinic computer system and credit card transaction terminals.
• Assists in the daily preparation of clinical activity deposits to include log sheet, UCD campus cash receipt, the bank deposit receipt and armored car deposit pick up log.
• Responsible for making sure that the proper paperwork is retained in the payment office and sent to the Bursar's Office.
• Responsible for verifying Medicaid eligibility In a timely manner and communicating to necessary parties results that require action; Responsible for maintaining the files for all Medicaid paperwork and any Medicaid correspondence in the patient accounting office.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado on the Anschutz Medical Campus.

Why Join Us:

The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens. We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.

Minimum Qualifications:

• Two (2) years of technical accounting or bookkeeping experience.
  
  
  
  • Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.
  
  
  
  

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time of hire.

Conditions of Employment: Must be willing and able to:

• Report promptly Monday through Friday, from 8am-5pm to ensure adequate coverage of the booth.
• The primary work location for this position will be assigned at time of hire, but the individual in this role will also need to be willing and able to work at any of the patient billing windows as needed.

Preferred Qualifications:

• Demonstrated experience in handling cash in a professional environment.
• Demonstrated experience with insurance, Medicaid, and dental/medical insurance terminology, principals, and processes.
• Previous experience working in a dental and/or academic medical environment.
• Bilingual in English and Spanish.

Knowledge, Skills, and Abilities:

• Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.
• Ability to manage patient and financial accounting information systems, processes, and policies.
• Ability to analyze financial and accounting information to identify as well as correct variances.
• Knowledge of the professional standards, concepts, and practices of insurance, Medicaid, and dental/medical insurance terminology, principals and processes.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Ability to maintain a high level of confidentiality while working with sensitive information.
• Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance.
• The ideal candidate for this position will be detail oriented, with the ability to prioritize, show excellent time management skills, and can work independently and/or collaboratively.

How to Apply:

Questions should be directed to: Sean McBride, sean.m.mcbride@cuanschutz.edu.

Application Materials Instructions:

APPLICATION DEADLINE: This announcement is open September 24, 2024

To apply, please submit the following materials to this posting:

• A cover letter and resume that specifically addresses the job requirements and outlines your qualifications.

Special Instructions to Applicants

Classified Staff positions have specific application requirements:

• Submit all required documents indicated in this posting and include a current email address and phone number.
• Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process.
• Click here to view Veteran and other General Information regarding Classified Staff positions: https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

For those who meet minimum qualifications, the comparative analysis process will include one or all of the following:

• Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.




• Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.




• Interviews based on the job requirements, preferred qualifications and competencies listed in the posting.




• Candidates will be evaluated, scored and ranked based on oral responses
• Interviews may be over the phone, videoconference or in-person

You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.

Anticipated Pay Range:

The starting hiring range for this position has been established as $43,068 - $53,402.40

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

If you have prior state-classified service in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024. For more information about the Step Pay Program, please visit the 2024 Step Pay Program for State of Colorado Employees | DHR

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.