IS Specialist, Rotational Development Program

Your Title: IS Specialist
Location: Westminster, Colorado
Our Department: Rotational Development Program

Trimble offers a unique opportunity for a motivated recent graduate to join the Trimble team as a part of our Information Systems Rotational Development Program. In this position you will have the opportunity to use your recently gained knowledge to rotate through 4 different positions within 4 different areas, providing you vast opportunities and great company exposure. At the end of this 24 month program, we will facilitate your post-program process by supporting you through finding the best position that suits your skills and business needs. This is a full-time, salaried position with benefits.

Rotations would generally include 6 months spent in 4 of the following roles:

Telecommunication Engineer

• Analyze reported Telecom requests and issues. Present the issues in a tabular or graphical form to identify areas for improvement.
• Review existing Teleconference Conference Room instructions. Propose changes to enable more employees to make use of the advanced services, such as video sharing and effective use of multiple monitors.
• Analyze Telephone Call Quality data. Import the data set and present summary data in a meaningful way. Sort and filter the data sets by geographic or other attribute to identify new or existing problems.
• Manage a project to deploy Raspberry Pi units running VoIP and Network diagnostic test tools to 70+ Trimble locations in 15 countries. Work with our cloud VoIP service provider to filter/examine and alarm on failed test results.
• Support the Telecom Helpdesk. Triage employee submitted requests and respond to them with initial follow up questions or information to address their requests.

IS Integration Projects

• Participate in an Information Systems audit and fact-finding trip to a newly acquired company. Review their inventory of Information Systems. Develop a plan to integrate or migrate them to Trimble standard Information Systems. Task areas include network, systems and project management.
• Participate in defining and documenting the low voltage design of a new facility or area of a facility. This may include teleconference equipment, network appliance selection, UPS systems. The task includes working with floor drawings and system diagrams.
• You will be a member of a small team that will travel to an office site to connect them to Trimble standardized Information Systems. This may include physical network connectivity, server infrastructure and systems to include DNS, Email and other IS applications.

Corporate Information Systems

• Monitor Systems support ticketing queue, take, and complete tasks as needed.
• Support Tier 1 and Tier 2 with tickets and issues when asked for advice or help.
• Create different types of Active Directory and Google accounts and groups.
• Process employee terminations with regards to account access and user's data per written policy.
• schedule and execute changes on web applications firewalls as requested by users, and in accordance with departmental process and procedure.
• Monitor the performance and resource usage of web application firewalls and intrusion detection servers.
• Review logs to identify suspicious activity on systems monitored and protected by security infrastructure.
• Schedule and execute changes on web applications firewalls as requested by users, and in accordance with departmental process and procedures.

IS Help Desk Technician

• Global Support- Help users and our team where needed.
• Responsible for screening, referring, diagnosing, and resolving internal inquiries and work requests as they relate to the maintenance and support of computers and related systems and hardware
• Troubleshoot, identify, and resolve problems relating to PC's, Macs, mobile devices, software applications, and workstation/network communications interfaces.
• Provide impeccable customer service as the face of IT.
• Create/update documents in repository quarterly.
• Collaborate/knowledge share with team.
• Order Mac and Dell hardware and keep accessories stocked.
• Configure PC's and Mac's to Corporate standards.
• Manage tickets in system by providing frequent updates to the customer, updating the technical solution and closing the ticket when complete.
• Support walk-ups/shoulder taps to the best of capacity.

Your Characteristics/Skills
Ability to see the big picture
High attention to detail, with strong problem-solving skills and the ability to think creatively
Proven ability to articulate thoughts verbally and in written form in a professional and organized manner
Strong customer focus, strives to meet or exceed customer expectations
Adaptable to change and ambiguity
Addresses work assignments in terms of customer expectations
Seeks opportunities to utilize technical knowledge and abilities
Takes ownership of individual assignments
Sees assignments through to completion
Offers ideas for improvement
Desire to advance and be challenged

Education/Experience Required
BS or MS in Management Information Systems, Computer Information Systems, IT or similar
A minimum of one related prior internship or up to three years of relevant professional experience is required.
Visa sponsorship is not available for this position. Candidates must already possess authorization to work in the United States of America without the need for employer sponsorship

Preferred Experience
Recent leadership experience/involvement in university or elsewhere

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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