Associate Clinical Systems Coordinator

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Associate Clinical Systems Coordinator supports quality assurance and patient access registration best practices as well as reporting, data analysis and process improvement. This position trains in planning, designing, implementing, maintaining and providing ongoing optimization and support for Epic EMR software and other clinical applications while performing entry level, routine tasks.

Potential Specialty Areas: None

• EDUCATION - Bachelor's degree is required.
• EXPERIENCE - No related experience is required.
• EQUIVALENCY - Combination of post-high school education, job related certification and/or related experience equivalent to 4 years may be considered in lieu of minimum requirements.
• Preferred experience with patient access, Epic, registration, quality and training improvement.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Supports end users and provides primarily Tier 1 support for supported systems.
• Assists in gathering information for reported incidents and problems.
• Establishes and maintains robust working relationships with leaders and end-users within designated support area(s), as well as analysts.
• Assists with new functionality and workflow testing.
• Trains, assists and conducts business needs assessments, and reviews business structure, policies, and operations to assist in supporting clinical applications.
• Trains and assists in analyzing business processes and activities and recommends improvements to business processes.
• Participates in the collaboration with clinical end users to analyze, define, model, and document systems requirements.
• Assists with the coordination and communication of the development, implementation, and production of integrated technology systems.
• Assists with creating systems documentation including business process flows (BPF), test scripts, user acceptance testing (UAT) scenarios, end-user documentation and guides and training materials.
• Documents all work hours in IT Division time tracking system according to established policies.
• Assumes on-call responsibilities as required.

SCOPE AND LEVEL

• Guidelines: Possesses knowledge of the fundamental concepts, practices and procedures within a particular field of specialization. Gains experience on the job and assists higher levels in executing duties and tasks.
• Complexity: Duties and tasks are typically routine and standardized, but may be elevated depending on the role. Procedures, methods and techniques to carry out work are generally, but not always, well defined. Resolves some questions and problems, and escalates as needed.
• Decision Making: Has little to no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager. Decisions and recommendations are limited to relating existing organizational policies to specific cases. Issues that are not covered by guidelines or that are without precedence are escalated.
• Communication: Communicates factual information relative to the organization and/or own function generally with team members and peers only, but in some cases clients and/or the public. Uses little to no discretion or independent judgment but rather communicates within the parameters of clearly defined procedures and instructions.
• Supervision Received: Works under direct supervision and work product is subject to frequent inspection. May assist in orienting and training lower level employees.

PHYSICAL REQUIRMENTS

• Vision - Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting environment
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.