Engineering Technician III

Description

The Digital Modernization Sector at Leidos currently has an opening for an A/V IT Field Technician at the NASA Johnson Space Center in Houston, Texas. This is an exciting opportunity to leverage your experience supporting the AEGIS contract with NASA Audio-Visual Collaboration Solutions Equipment and Conference Room end-user support, and the NASA IT Infrastructure. This position will be dedicated to on-demand support for the International Space Station (ISS) Program owned conference rooms as defined in the Task Order. This position will involve rapid response to conference room issues including meeting support in a fast-moving and highly visible environment.

* Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.
* Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
* Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
* Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer.
* Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.
* Perform preventative maintenance inspections and ongoing patching of conference room equipment.
* Support root cause analysis activities of conference room incidents.
* Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
* Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
* Resolving work orders for Network, VOIP, and conference room equipment.
* Resolving incidents according to service level agreements for IT and AV equipment.
* Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
* Analyzing possible solutions using standard procedures.
* Completing work with a moderate level of guidance and direction.
* Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
* Working within guidelines and policies.
* Explaining information to others in straightforward situations.
* Ensure equipment and services provide a consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents

Basic Qualifications:

* BS degree in Information Technology, Computer Science or related field or 5 years of experience in lieu of degree.
* 5 or more years of relevant experience
* 3+ years of cable plant experience working with fiber optic, copper, and category cabling.
* 3+ years of audio-visual equipment troubleshooting and issue resolution and repair
* 3+ years' experience troubleshooting complex routing and switching issues.
* 3+ years' experience configuring switches, routers, network appliances, WAN acceleration devices.
* Ability to work flexible hours, i.e., weekends or late afternoons and evenings.

Required Skills:

* Intermediate to advanced troubleshooting skills with audio visual conference equipment.
* Strong communication and customer service skills.
* Ability to work in a team environment to resolve technical issues in a dynamic environment.
* Strong communication and interpersonal skills to work with clients and team members effectively.
* Ability to interpret network drawings and specifications.
* Ability to identify different colors and telecom color codes.
* Lifting of heavy objects of up to 50 pounds
* Familiar with Microsoft Office Suite, including Word, Excel

Preferred Qualifications:

* Experience with NASA

Pay Range - $34.00/hr - $38.00/hr

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.