Student Success Coach

This position is a grade 14 with a minimum of $54,389 and a midpoint of $72,518. Salary offer will be commensurate with the education/experience, in alignment with the College's compensation philosophy, and the current CBA, if applicable.

An employee in this classification performs work of moderate difficulty by engaging in long-term and intrusive collaboration with students, helping them navigate through-and triumph over-personal and academic challenges, articulate goals, craft a pathway to achieving them, and cultivate the knowledge and skills needed for academic, career and personal success. Work is distinguished by the ability to provide individualized support, guidance, accountability, and encouragement to students throughout their academic journey. Direction is received by the assigned manager.

1. Bachelor's degree in education, human services, psychology or related field with a minimum of one year work experience in an educational setting working directly with students or an equivalent combination of training and experience.
2. Good knowledge of a student-centered and equity-minded approach to coaching.
3. Considerable skill in problem solving and research.
4. Considerable skill to proactively and independently manage a caseload of 200+ students
5. Considerable skill in working independently and as a team; with the ability to determine approach for completing work based on guidelines.
6. Considerable skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access and Publisher
7. Considerable skill in independently organizing work to meet established deadlines while maintaining attention to detail and accuracy with the ability to respond to changing goals and priorities.
8. Considerable skills in verbal and written communication.
9. Considerable skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
10. Working skill in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
11. Must be available to work a flexible schedule, including evenings and weekends when required by the department's needs.

1. Masters degree

1. Work experience in a community college.
2. Good knowledge of Ellucian Colleague, Desire2Learn (D2L), and CRM Advise.

1. Manage and coach a caseload of assigned students through positive responsive relationships. Maintain a holistic view of students' progression, proactively monitoring their progression toward academic and career goals alongside creating a supportive, encouraging relationship. Utilize appropriate technology; maintain accurate tracking data and notes for each assigned student.
2. Provide time-based interventions and coaching to students; support students in identifying and addressing problems and connect them with appropriate support services. Teach students how to navigate campus and community resources. Empower students to advocate for themselves effectively. Proactively identify and eliminate student-success barriers, including but not limited to challenges with maintaining fidelity to an academic program; limited access to resources and technology; equity and accessibility challenges, difficulty with transitioning to the workforce or a four-year university; financial hardships; food, housing, and/or transportation insecurity; and challenges with personal skills (e.g., goal-setting, time management, study skills, test-taking strategies, self-advocacy, mindset, etc.).
3. Engage and support students outside of appointment times within working hours.
4. Work collaboratively with academic advisors and other Student Success Center staff; serve as a liaison amongst students, faculty and Student Success Center staff.
5. Utilizing all available methods, communicate with students within your caseload based on student needs and comfort level; develop a flexible and personalized communication plan.
6. Conceptualize, implement, and assess new intervention techniques and services, programs and/or initiatives that would benefit students' progress; support continuous quality improvement activities related to student retention and completion.
7. Develop and provide education, training and/or workshops on topics related to student success to students, co-workers and other college personnel and groups.
8. Provide coverage for Student Success Coach colleagues during times when the department is short-staffed or experiencing an increase in appointments or project requests.
9. May be assigned to an area of specialty, including but not limited to academically vulnerable populations, students with disabilities, or students pursuing degree specific programs or course sequence, while demonstrating an understanding of the role of other existing student support services.
10. Follow all college policies, rules, regulations and guidelines as they relate to this position. Adhere to grant guidelines and complete timely and accurate reports related to the grant.
11. Maintains required training, licensure and/or certifications
12. Maintains confidentiality of privileged information and adheres to applicable privacy laws
13. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
14. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
15. Adheres to department guidelines for attendance and punctuality

1. Perform other job-related duties as assigned which pertain to the job description.
2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Close visual acuity (e.g. computer, assembly)

Moderate noise

Typical office or administrative