IT Shared Services & Business Relationship Management Liaison

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Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Responsible for guiding and coordinating contracted Information Technology shared services between Lehigh Valley Health Network (LVHN) and Shared Services Partners (e.g. Valley Health Partners (VHP) Community Health Center). This role acts as a primary liaison, ensuring that our Partners' technology needs are effectively communicated and addressed by LVHN. The Liaison consults on technology projects, vendor relationships, and compliance with security standards. Additionally, this role involves collaborating with a governance group that oversees the relationship between LVHN and Partners, contributing to strategic planning and aligning technology initiatives with organizational goals. This individual liaisons with IT professionals, coordinates resource allocation, budget management, and continuous improvement in technology service delivery to enhance patient care and operational efficiency.

Job Duties

• Serve as the primary liaison for Shared Services Partners, (e.g. VHP), collaborates with senior leaders for strategic planning, provides insight and recommendations to stakeholders that align with organizational goals and objectives, regularly assesses Partners technology needs, and recommends solutions to improve efficiency and productivity.
• Contribute to the development of long-term technology roadmaps and align technology initiatives with Partners' strategic growth and transformation goals. Provide insights and recommendations to senior executives to inform business and patient care decisions.
• Facilitate regular cross-functional meetings and joint initiatives to assess and address Partners' technology needs. Collaborate with other IT teams to support Partners' requirements and drive technology improvements. Execute regular communications and outreach to customers to maintain and foster positive relationships while keeping senior leadership informed, including the distribution of education materials related to upgrades and new functionality to the customer.
• Coordinate with Partners, standard processes for onboarding and maintaining technology, staff and provider provisioning, general service tickets, technology hardware/software ordering, and advocates for Partners' strategic technology needs with LVHN stakeholders to ensure timely communication and resolution of issues.
• Assist in the development of effective relationships with technology vendors. Consult with Partners to assure vendor performance through specific metrics such as service level agreements, issue resolution timeframes, and compliance with Master Services Agreement.
• Serve as a member on governance group that oversees the relationship between LVHN and Shared Services Partners. Participate in regular governance meetings to ensure alignment of technology strategies, resolve conflicts, and optimize collaboration between the two organizations.
• Develop and manage LVHN Shared Services contract, forecasting costs, and expenditures. Ensure budgeted resources are allocated efficiently and assist senior executives with planning fiscal year technology expenses.
• Extend best practices for standard work and desktop procedures to Partners' managers/educators for purpose of teaching personnel how to use technology, facilitate on-demand reporting and enable more efficient patient care. Provide best practices defined by LVHN to ensure technology activities conform to security and compliance standards, including HIPAA regulations. Coordinate periodic security audits and implement measures to prevent data breaches and unauthorized access. Consult on policies for data protection and regulatory compliance.
• Provide and/or engage expert level knowledge needed in producing work deliverables in support of partners' initiatives. Develops or modifies recommended procedures to solve complex problems.
• Maintains knowledge of relevant procedures for participative roles in business continuity and disaster recovery.

Minimum Qualifications

• Bachelor's Degree Information Sciences and Technology or Information Management related fields or
• preferred work experience will be considered in lieu of degree.
• 7 years progressive experience in Information Management or Information Technology or a related Healthcare field and
• 7 years in developing strategies, managing major initiatives, and delivering results within a complex matrix environment.
• Attention to detail and ability to assess business problems and develop feasible alternative solutions.
• Ability to work well in a team environment and to be self-motivated and self-disciplined.
• In depth knowledge of processes of assigned area(s) and applications.
• Ability to complete projects with minimal supervision while managing changing priorities.
• Must be able to visit multiple business and education locations.
• Knowledge of a wide range of hardware and software platforms.
• Effective leadership skills to promote growth as individuals, teams, and as an organization.
• Strong project management skills and experience with large projects.
• Upholds LVHN and Partners' values and culture when representing with both internal and external stakeholder audiences.

Preferred Qualifications

• Master's Degree Information Sciences and Technology or Information Management related fields.
• 10 years progressive experience in Information Management or Information Technology or a related Healthcare field and
• 10 years in developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Valley Health Partners Community Health Center (VHP) is an independent nonprofit organization, recognized as a Federally Qualified Health Center Look-Alike (FQHC-LA) by Health Resources & Services Administration (HRSA), whose mission is to partner with the people of our community to achieve health and wellness through the delivery of extraordinary care that is compassionate, accessible, and affordable in a family-centered and culturally sensitive environment. VHP contracts with LVHN for IT services and this role will be dedicated to aligning VHP technology initiatives with organizational goals. To learn more about VHP please visit: valleyhealthpartners.org

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.