Ophthalmic Clinic Coordinator

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health

Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of

175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Ophthalmic Clinic Coordinator (OCC) oversees clinical flow, ensures team members have equipment and supplies to perform their jobs, and assists and directs ophthalmic assistant team members. In addition, the OCC escorts patients into examination rooms, completes initial history, and performs preliminary ocular examination measurements, such as visual acuity, pupillary assessment, tonometry, etc., for physicians. Conducts necessary tests as prescribed by the physician. Assists physician with patient examination and treatment. Responsible for patient histories, routine diagnostic procedures, and performing refractions on assigned patients. Assists physician with diagnostic and minor surgical procedures and some clerical duties such as surgery scheduling and obtaining prior authorizations.

Key Results Areas (KRAs):

• Oversee and maintain good clinical flow by scribing for the physician.
• Communicate with physicians regarding their clinical needs or feedback about clinic resources and support staff.
• Provide feedback to staff members as necessary
• Escort patients in exam rooms and prepare patients for physicians by doing initial visual assessments
• Transcribe patient's clinical findings as dictated by physician into the EMR system with acceptable typing, spelling, content, and structure.
• Act as liaison between physician and patient
• Provide educational information regarding treatments prescribed by physician to patient
• Monitor patient flow by directing physicians to next patient
• Answer patient questions per telephone or in exam room
• Answer clinical questions for front office personnel
• Administer eye drops under physician supervision
• Assist with office surgery
• Clean instruments and exam rooms after surgery and after each exam
• Sterilize instruments using autoclave
• Perform, gather and document diagnostic data such as A-Scans, corneal pachymetry, autorefraction, topography, and other testing as ordered by physician
• Prepare exam rooms for patients (disinfect, organize, stock supplies)
• Monitor inventory of medical supplies, educational materials, and medications and order as necessary
• Follow up with other facilities for pending test results
• Problem-solve with patients when they have problems with an eyeglass prescription the office prescribed
• Instruct patients on the care of and insertion and removal of contact lenses
• Promote positive relationships with fellow teammates, physicians, and patients.
• Triage patient calls, phone in prescription refills
• Other duties as assigned by management

Core Competencies

• Demonstrated ability to:

o Empathize with patients and their medical problems

o Interact with staff, patients, and physicians in a positive manner

o Provide feedback to team members in a constructive manner

o Act independently

o Problem Solve and come up with appropriate solutions

o Work under deadlines

• Detail-oriented with a high regard for accuracy and completeness
• Must be highly organized
• Willingness to assist other team members as time allows
• Respect for patients' privacy, dignity, and confidentiality
• Knowledge of basic ophthalmic terminology and medical assisting
• Strong communication skills
• Maintain JCAHPO Certification- COA, COT, or COMT
• Capability to take direction and accept constructive criticism
• Maintain a professional and neat appearance
• Committed to supporting UCH's standard to medical excellence

Education & Experience:

• High school graduate, or equivalent
• Certified Ophthalmic Assistant Certification required
• 1 years of relevant work experience as an Ophthalmic Assistant or Technician
• 6 months of experience in prior Ophthalmic Technician position at UCH if current employee