Clerk IV (Facilities Coordinator)

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the direction of the Sr. Associate Dean for Operations, the facility coordinator serves as the single point-of-contact for Isenberg's three buildings: ISOM, Alfond, and the Business and Innovation Hub. Responsibilities include: facilities-related customer service to nearly 250 faculty and staff; general building maintenance oversight; and, emergency response situations. Coordinates with the office of Special Programs and Engagement and the Undergraduate Programs Office to provide support for events and special facility operations. Works with Isenberg Technology Support Services (TSS) Department to coordinate technology installations and upgrades. Works with furniture and equipment vendors to assist in procurement, delivery, and set-up. Oversees periodic faculty office relocations. Schedules maintenance requests, works with the Physical Plant, Facilities and department personnel to schedule meetings and projects involving physical space. Serves as a liaison with campus departments (e.g. Physical Plant) regarding building preventative and restorative maintenance. Performs other duties as assigned.

Essential Functions

• Prepares and submits recommendations for maintenance and facility operations with oversight by the facilities manager.
• Must work closely with the Physical Plant service desk and the school's customer service liaison, following up on requests and ensuring timely resolutions of building maintenance, cleanliness, and repair issues.
• Builds relationships with managers and staff of Isenberg departments to facilitate the movement and completion of projects. Develops an in-depth understanding of the operations and processes of these offices.
• Works with Isenberg Technology Support Services (TSS) to coordinate installations and moves of computer and other technological equipment in faculty offices and Isenberg meeting rooms.
• Tracks and monitors work within Isenberg facilities performed by Physical Plant and Alterations. Checks with Associate Deans and departmental staff to schedule efficient and non-disruptive approaches for conducting maintenance/renovation tasks. Apprises the Dean's appropriate department head(s), Directors, and/or specific faculty or staff member(s) of project progress and completion.
• Serves as main point of contact for card key assignments and metal key issuance.
• Must maintain accurate and thorough records of all call-in repairs and work order requests forwarded by the school to Physical Plant.
• Attends school & campus level meetings on facilities as a representative of Isenberg.
• Manages job tickets submitted by Isenberg employees in an automated system.
• Maintains Tririga (UMass facilities management software).
• Manages furniture delivery and installation.
• Maintains building signs.
• Assists in the administrative support area as necessary to support other critical operational needs.
• Removes unwanted furniture from offices into storage or for disposal.
• Cleans offices and other spaces when spaces are reconfigured or reassigned.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• High School Degree.
• Two (2) years of full-time or equivalent part-time customer service and/or facilities experience.

Physical Demands/Working Conditions

• Typical Office Environment.
• Position does require the ability to lift, bend, stand, carry, and pull/push.

Additional Details

Knowledge of University safety, planning, renovation, and construction management for facilities.

Work Schedule

• 37.5 hours per week (schedule varies).
• 8:00AM - 4:30PM.
• Must be flexible to work 'off hours' based on institutional needs.

Salary Information

USA/MTA Non-Exempt Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.