Account Associate

General Job Description:

Under the direction of the Lead Account Representative & Sales Manager, this position is responsible for providing accounts with administrative and secretarial support for account management, field staff, and customers.

Supervises: None

Essential Duties and Responsibilities:

• Develop/edit, copy, assemble proposals, submittals, plans and presentation packages.
• Coordinating and scheduling access for services and repairs with customers, landlords and technicians.
• Assist in preventative maintenance management.
• Follow up and tracking of service calls and repairs.
• Performs other related duties as assigned.
• Any other duties and responsibilities as assigned by the Lead Account Representative or Sales Manager
• General secretarial duties such as typing and photocopying general correspondence including letters, proposals, presentations, reports, agreements, contracts, and memos from notes or dictation.

Position Requirements (Skills, Knowledge, Abilities):

• High School Diploma or equivalent required
• College degree preferred
• Intermediate-plus proficiency in MS Word. Basic proficiency in MS Excel and MS PowerPoint.
• Two-plus years' experience in customer service in an administrative support position preferred.
• Well organized with ability to multitask between several projects delegated by multiple parties.
• Demonstrated experience as a team player and able to achieve assigned performance goals.
• Ability to handle pressure and hectic pace.
• Good written and oral communication skills and strong telephone background.
• Ability to work overtime when required

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility.
• Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must regularly lift and /or move up to 30 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• Specific vision abilities required by this job include Close vision and Ability to adjust focus.
• The employee is frequently required to sit and talk or hear.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The noise level in the work environment is usually moderate.
• You are a responsible person with the ability to multi-task. You understand that regular & routine attendance is required.

Hours: 7:30 am to 4:30 pm Monday through Friday, 8 hours per day with one hour for lunch, in order to do the job effectively.

Competitive Wages:

$29.00 to $35.00 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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