Field Engineer (Open Rank Entry-Level thru Intermediate)

Job Summary:

Does this describe you?

Are you ready to work in a team that supports the communications foundation for both the CU Anschutz Medical Campus and CU Denver Campus? Do you strive to help shepherd this technology into reality? We maintain and support a breadth of network and telephony technologies and planning several huge steps forward. We are looking for a leader to join our team and go forward with us.

The Field Engineer works as troubleshooter and problem solver that connects our constituencies with each other, and the world. Here are some examples of what the Field Engineer does:

• Respond to student/staff/faculty work requests for providing network or telephony access by making new network connections, or providing physical
• Be a technical resource and provide systematic solutions while working with departmental staff and our Service Desk.
• Partner with students, staff, faculty, facilities, contractors, police officers, and medical personnel to deploy the most useful and practical communication solutions.
• Balance customer requests for network services, telephone services, and cellular connectivity against your limited work time to achieve the best possible results.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO

Why Join Us:

Information Strategy and Service (ISS) is a large department that encompasses

the Office of Information Technology (OIT), Information Security and IT

Compliance (ISIC), Enterprise Architecture (EA), and Information, Data

Empowerment and Analytics (IDEA). In Information Strategy and Services (ISS) we

emphasize six key principles that connect our teams and ensure our success:

• Curiosity- Explore beyond one's own experience and environment.
• Compassion- Demonstrates empathy, understanding, and respect for all people.
• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.
• Commitment- Dedication and engagement one has to their job, team, organization and university.
• Competence- Know our craft and be committed to continuous improvement and learning.
• Confidence- Be empowered and assured to represent our customers and their needs.

In OIT we value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT! Click here to find out more about the Office of Information Technology

We improve lives by enabling our University mission of education, research, healthcare, and community engagement through information technology services. We facilitate collaboration, improve data integrity, increase secure access to information and technology, and provide exceptional customer-centric service using our skills, talents, and passions.

Active investment in our culture and our people is foundational in developing and delivering service excellence. To cultivate a people centric workplace, we do the following:

• Invest in inclusive leadership to promote belonging and integrate DEI into daily operations
• Focus on employee wellness
• Provide effective coaching and foster continuous learning & development
• Offer flexible work arrangements when possible

Click here to find out more about OIT's Culture

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Entry-Level:

Education:

• Bachelor's degree from an accredited college or university in computer science, management information systems, engineering, business, or a closely related field.
• Substitution: Full time, professional-level work experience may be substituted on a year-for-year basis for the bachelor's degree, up to 4 years.

Intermediate:

Education

• Bachelor's degree from an accredited college or university in computer science, management information systems, engineering, business, or a closely related field.
• Substitution: Full time, professional-level work experience may be substituted on a year-for-year basis for the bachelor's degree, up to 4 years.

Experience:

The successful candidate possesses 1 year experience and working knowledge in areas as such as the following below:

• Access layer networking protocols for routing and switching.
• IEEE 802.11 wireless protocols
• TDM and VoIP telephony
• Unified Messaging voice mail
• Copper and Fiber-based cabling infrastructure.

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

Certification:

• Cisco Certified Network Associate (CCNA)
• Bicsi fundamentals certification

Experience:

• 1-2 years' experience working in an enterprise multi-departmental environment.
• Telecom room physical layer build experience
• Operational IT experience within a governmental or higher education institution

Conditions of Employment

• Most work is performed during normal business hours; however, off hour work may be expected including late nights, early mornings, or weekends. This position must be flexible in their work hours to meet the needs of the University community.
• Must be willing and able to travel between campuses (Denver Campus and Anschutz Medical Campus)

Knowledge, Skills and Abilities:

Entry-Level:

• A commitment to supporting an open and inclusive working environment
• Understand the relationship between relational authority and positional authority.
• Ability to work flexible hours, as needed.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to communicate effectively, both orally and in writing, with personnel at all levels within the university, as well as outside vendors/contacts.
• Ability to establish and maintain effective interpersonal relationships with other management staff, employees, and outside contacts.
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.

Intermediate:

• A commitment to supporting an open and inclusive working environment
• Knowledge of the interaction between on-premises VoIP solutions and Public Switched Telephone Network (PSTN).
• Possess an understanding of Cisco voice and enterprise data networking.
• Working knowledge with standard LAN/WAN/VoIP concepts and procedures
• Understand the relationship between relational authority and positional authority.
• Ability to work flexible hours, as needed.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to communicate effectively, both orally and in writing, with personnel at all levels within the university, as well as outside vendors/contacts.
• Ability to establish and maintain effective interpersonal relationships with other management staff, employees, and outside contacts.
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
• The ability to diagnose problems and independently construct and implement appropriate solutions.

Please be advised that this position is not eligible now or in the future for visa sponsorship

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: ISS Human Resources

iss-humanresources@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by October 25, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

Entry-Level Field Engineer has been established as: $57,679 - $62,000.

Field Engineer has been established as $62,768 -$62,964.78.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.