Sr Technical Support Engineer

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

• Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges.
• Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication.
• Gain technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base.
• Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability.
• Develop leadership capacity through a supportive and engaging culture. Mentor and support junior staff to resolve related industry problems reported by customers.
• Support customers as they deploy, configure and report incidents with their OSI system.
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty.
• Stay up to date with relevant federal and state law and regulations and document all customer interactions.

• Bachelor's, Masters degree required, preferably in Electrical Engineering, Systems Engineering or related field.
• 5-8 years or relevant experience; University experience may count.
• At least 1 year of experience providing customer technical support.
• Strong technical background in automation and computers.
• Familiarity ADMS and with public utilities is a plus.
• Knowledge of computer programming preferred.
• Ability to learn new tools and technologies quickly.
• Ability to learn various languages such as Python or similar.

The salary range for this role is $90,200 to $112,800. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.

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