Desktop Support Specialist

Embry-Riddle Aeronautical University
paid holidays, retirement plan
United States, Florida, Daytona Beach
Jan 05, 2025
Job Description Discover Your Future with Embry-Riddle Aeronautical University! Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. Perks Await You at Embry-Riddle! Generous Time Off: Relax with 15 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period. Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law. Opportunity: Join the Aviation and Aerospace vanguard! Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today. Embry-Riddle Aeronautical University is seeking a Desktop Support Specialist to join the Information Technology department in Daytona Beach, Florida. The Desktop Support Specialist provides technical support for computers, peripherals, tablets and web conferencing systems for faculty, staff, and students at the Daytona Beach campus. This position is responsible for troubleshooting and providing resolutions for basic and complex computing and system issues. This includes researching and recommending solutions to meet the technology needs of faculty, staff, and students and driving the adoption of new technology and solutions. The position will require direct interaction with customers. The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities. Employees have access to a robust benefits package - from quality health care and retirement options to generous education benefits and a flexible summer work schedule. Primary Job Functions, Duties, or Accountabilities: Provide support for existing technology solutions for faculty and staff as well as academic and computer labs. Install, configure, and maintain multi-platform desktop hardware and software for Windows, macOS and Linux. Support Point-of-Sales registers and peripherals. Troubleshoot networking issues and escalate to infrastructure team appropriately. Address any customer service issues. Communicate issues and situations effectively to the proper channels. Respond and resolve assignments in a timely manner. Log status of work in the database accurately and progressively. Create documentation for new technology and support processes. Create, review and update knowledgebase articles for customers and IT colleagues. Participate in the deployment of new or replacement of existing technology, ensuring tasks are completed on-time and meet quality and service standards. Testing and implementation of hardware and software. Participate in projects. Keep abreast of technology trends, especially those that relate to the educational environment Attend meetings and briefings related to computing support. Participate in committees and task forces as assigned. Collaborate with University and other Campus Information Technology departments in the development of strategic and tactical plans. Qualifications Required Education: High School (or GED) level ability in grammar, spelling, basic composition, and math. Required skills, knowledge, abilities: Minimum 1-3 years professional experience in information technology Knowledge of desktop operating systems such as Windows and macOS. Exposure to Linux is desirable. Experience with mobile systems such as iOS and Android is preferred. Possess basic networking knowledge such as DHCP, TCP/IP, etc. Experience in supporting Microsoft Office Suites. Exposure in supporting web conferencing systems such as Microsoft Teams and Zoom. Exposure in academic software support is a plus. Fast learner. Strong critical thinking and problem-solving skills. Exceptional customer service skills. Excellent verbal and written skills. Ability to interact with audiences from a diverse background. Ability prioritize work to meet deadlines. Maintain positive and professional outlook at all times. Ability to maintain composure under pressure. Great interpersonal skills. Ability to work in a team environment. Work independently with minimal supervision. Ability to support IT Core Values by focusing on improvements and believes in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus, and tenacity.