HR Operations Specialist

Job Summary

The Civil Service Staffing Division (CSS) is a key component of USAID's Office of Human Capital and Talent Management, offering strategic guidance and advisory services on various Civil Service staffing matters. Their mission is to enhance customer service, conduct insightful workforce analysis, and drive innovative solutions to improve the efficiency and quality of services.

The HR Operations Specialist within CSS is crucial in ensuring seamless HR operations and effective talent acquisition. This role encompasses processing personnel actions, maintaining accurate employee records, and coordinating employee training programs. The specialist supports HR compliance audits and reporting, ensuring adherence to federal and state employment laws and regulations. Collaboration with stakeholders is essential to streamline HR processes and contribute to organizational goals.

CSS values the critical thinking and strategic insight that the HR Operations Specialist brings to the team, fostering excellence in HR operations and recruitment practices. Their role is integral to attracting and retaining a highly skilled and diverse workforce, thereby supporting comprehensive HR functions within the organization.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Employee may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Essential Functions and Responsibilities

The HR Operations Specialist plays a pivotal role in ensuring seamless HR operations and effective talent acquisition within the organization. This comprehensive role combines responsibilities across HR operations and recruitment, emphasizing compliance, efficiency, and collaboration.

Key responsibilities include:

• Reviewing and ensuring the proper approval of personnel actions accurately and promptly, adhering to General Schedule personnel regulations, policies and procedures.
• Maintaining up-to-date employee records in HR systems, covering personal information and employment history.
• Addressing employee inquiries regarding compensation and HR policies with timely and precise information, escalating complex issues when necessary.
• Supporting HR compliance audits and reporting to ensure all HR practices comply with federal and state employment laws and regulations.
• Engaging in HR projects and initiatives, providing support and contributing to the achievement of organizational goals.
• Crafting job postings and conducting job analyses to communicate roles clearly and assess candidate suitability through resume and application reviews.
• Issuing certificates of eligible candidates to hiring managers, facilitating hiring conversations, and ensuring a thorough understanding of the USA Staffing system, ensuring recruitment processes are fair, efficient, and comply with regulations and policies.
• Collaborating with team leads, HR advisors, and other stakeholders to streamline HR operations and recruitment processes.
• Addressing client requests through systems like ServiceNow, ensuring prompt and effective resolution.
• Seeking guidance and developmental opportunities to continually enhance HR practices and policies.

The HR Operations Specialist is essential for maintaining the integrity and efficiency of HR operations and recruitment practices, ensuring that the organization attracts and retains qualified candidates while supporting comprehensive HR functions.