Sales Support Coordinator

Spectraforce Technologies
United States, New Jersey, Clifton
Jan 14, 2025
Title: Sales Support Coordinator Location- NJ_Z99_1 Insights Drive, Clifton NJ 07012 Duration: 5+ months Shift: 9-5 Mon-Fri Summary: Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions Responsibilities: Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.* Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.* QC entry into lab and billing system for all new accounts.* Create & maintain client files for audit purposes Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives. Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives. Assist Customer Solutions Specialist in the process of new account set up and onboarding. Completes other duties and responsibilities as assigned by the supervisor Principal Decisions: Describe the most important decisions that are made in the course of doing the job. Ensure complete and accurate information received from Commercial Sales to establish new client account. Determination of appropriate response to commercial sales representative or client complaints. Maintenance of complete and accurate records of all communications. Understands legal and compliance guidelines on account set up and subsequent changes by specialty Required Skills: Strong PC skills including Excel, Word, Power Point, and Access Strong communication skills Solid organizational skills Ability to work in a team environment Customer Focused Action Oriented Attention to Detail Ethics and Values Functional Technical Skills Perseverance Qualifications: Education and experience required. High School Diploma required. BA/BS preferred. 2-3 years technical, billing, or customer support experience