Health Information/Quality Improvement Technician at Post Rd

Health Information/Quality Improvement Technician

HI/QI Department

Fulltime - Nonexempt Status

General Summary:

Responsible for reviewing, entering, and updating data into the electronic health record (EHR). Maintain a standardized process for monitoring timely and accurate completion of client documentation. Assist in providing client registration/health information functions.

Essential Responsibilities:

• Meet with clients as assigned to collect and data enter client registration information, conduct client orientation.
• Assist with daily health information activities including data entry and scanning documents in the EHR
• Review recovery plans, assessments, and other clinical documents for completeness, accuracy, and validity; update data in the EHR as necessary.
• Process requests for client information; releasing information in accordance with federal and state laws as well as Center policies, standards, and procedures.
• Respond to client inquiries and follow rules and regulations related to client confidentiality, privacy and security of records/protected health information (PHI)
• Maintain confidentiality of all Center and client information at all times.
• Assist in completing quality assurance and compliance activities (i.e. record audits, utilization review)
• Complete data management projects/reports as assigned
• Assists the Director of Health Information/QI/Compliance in troubleshooting inconsistencies, trends or risks.
• Maintain courteous, professional and effective working relationships with both internal and external customers, stakeholders and designated collaborating organizations (DCO's) to facilitate meeting the department's goals and objectives.
• Answer telephone and questions promptly, professionally, courteously, and accurately.
• Create/support an environment where the integrity and quality of the medical record/electronic health record is preserved.

Additional Responsibilities:

• Must attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive's Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Must work the hours and/or shifts assigned and begin and end on time.
• Adhere to Thrive's Guiding Principles
• Function, as member of a team, i.e., be a "Team Player".

Education, Experience and Competencies:

• High School Diploma or at least 2 years- experience in a medical office or behavioral health setting with electronic medical records. Associate degree in health information technology or human services field (preferred) or equivalent combination of related education and experience.

• Excellent attention to detail and data entry skills.
• Proficient in Microsoft Office Suite (e.g. Word, Excel, Access, PowerPoint).
• Ability to handle multiple duties, prioritize assignments, and meet deadlines.

Certifications, Licenses Requirements:

Valid driver license required, or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

EEO/VET/LGBTQ+ Employer