Case Manager, Women & Family Shelter

The Salvation Army

Position Description

North & Central Illinois Division - Peoria Area Command

Peoria, IL

Position Title: Case Manager, Women & Family Shelter

Job Summary: Provide client centered strengths-based case management services to clients to include reviewing intake accuracy, assessment client needs, promote the utilization of internal and external resources, case plan development and compliance, act as a liaison to community resources, ability to translate and communicate client goal achievements towards larger Salvation Army success stories, provide quality referrals to appropriate agencies, arrange for client transportation.

Reports To: Primarily reports to the Social Services Assistant Director and works in coordination with the local and Divisional Pathway of Hope program staff.

Qualifications:

Education: Bachelor's degree in social work, sociology, criminal justice, psychology or human service-related field. Consideration given to individuals with significant social service case management experience in lieu of a bachelor's degree.

Experience: A minimum of three to five years knowledge and work experience related to Social Services and supporting others through Case Management preferred. Familiarity with local resources, Continuum of Care and homeless service providers.

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license.

Skills:

• Ability to efficiently and effectively manage people and projects successfully and confidentially..
• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish policies and procedures, holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, Internet and Social Media platforms. HMIS experience is highly desired.
• Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsibilities:

• Learn and utilize Pathway of Hope case management tools for all families, couples, and individuals served inside the Peoria Family Services Women and Family Shelter.
• Perform client intake, including any assessments and measurements and ongoing follow up needs as appropriate. Must be able to assess any serious personal safety and mental health issues. Provide information on available community resources and referrals as necessary.
• Ensure that all clients have access to a Case Manager on a regular weekly basis
• Establish first contact within appropriate time frame
• Meet with clients at least weekly or as otherwise determined.
• Attempt to meet for discharge planning for clients exiting the Shelter or facilitate a referral to the community-based Pathway of Hope Case Manager for continued case plan achievement.

• Maintain an accurate and updated case/service plan and to support stability and self-sufficiency to include both short and long-term goals with related activities and action steps.
• Maintain written and electronic case files within HMIS and SIMS databases which include all relevant client information along such as identification documents, proof of homelessness, service plan, and documentation of advocacy and financial services as necessary. (i.e. court appointments, landlord/tenant conflict resolution, )
• Record, track, and submit statistical information as scheduled to maintain compliance with DHS, HUD, Unity Way, FEMA, and The Salvation Army. And others as appropriate.
• Attend monthly Continuum of Care (COC) meetings as expected.
• Attend conferences, seminars, and staff meetings as expected.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Act as an advocate for clients when needed.
• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of the grant projects. Position works alongside the following funding sources & others as appropriate:
• Emergency Solutions Grant (ESG)
• Emergency and Transitional Housing Grant (ETH)
• Homeless Prevention (HP)

• Engage and collaborate by participating in monthly supervision, divisional Case Manager cluster call-ins, and local Pathway of Hope team meetings driven by the POH Regional Coordinator to ensure best practices.
• Create and maintain electronic comprehensive demographic data as required on all participants. Must be able to enter in all data required into the Salvation Army Information Management System (SIMS) promptly and with a high level of accuracy.
• Maintain an accurate time log by completing a daily calendar of appointments and outreach efforts.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices
• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.
• Other duties as assigned by the Peoria Social Service Assistant Director

Position Ranking:

• Regular Full Time, Hourly. Non-Exempt status.

Physical Demands/ Work Environment:

This Position is required to do moderate physical work. To successfully perform the essential functions of this position, the individual is regularly required to lift and bend, move, occasionally required to position self to stoop, kneel or crouch, frequently required to reach with and use arms and hands as required in using tools, landscaping equipment, climb ladders and work in varying and sometimes extreme temperature environments. Specific vision abilities by this job include close vision, distance vision and ability to focus. The work environment for this position includes an office, warehouse, and outdoor environment. Individual must be able to continuously lift to twenty-five pounds, frequently up to thirty-five pounds and occasionally up to fifty pounds.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, People with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.