Infrastructure Analyst
 Koch Business Solutions, LP | |
life insurance, parental leave
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 United States, Oklahoma, Tulsa | |
| 11920 East Apache Street (Show on map) | |
 Nov 07, 2024 | |
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Your Job
Koch Engineered Solutions (KES) is looking for a versatile Infrastructure Analyst in Tulsa, OK, to be part of a dynamic team supporting IT Infrastructure devices, network, server, end-user computing, and global technology initiatives. As an Infrastructure Analyst, you will play a critical role in implementing and supporting our IT infrastructure services across multiple locations and businesses. Your main responsibilities will include troubleshooting systems, maintaining strong relationships with supported locations, and delivering reliable technology through virtual, physical and cloud infrastructure projects. You will also be involved in ticket management, infrastructure documentation, and participating in global IT support teams. Our Team As an Infrastructure Analyst on the KES Information Technology team, you will need to thrive in a fast-paced and innovative environment. Our team functions as a startup entity partnering within our enterprise to develop innovative solutions and prove their value through experimentation and scalable deployment in our business. Collaboration, creativity, and focus on attaining positive business results will be necessary skills. Like an employee of a startup, you will need to be resourceful and capable of partnering with market solution providers that can accelerate progress of our business objectives. What You Will Do * Implementation and support of a variety of critical IT infrastructure services across multiple locations and businesses, enabling use of transformative technology * Continually evaluate and transform support processes to maximize efficiency and ensure a positive customer experience * Utilize the critical thinking and develop business case to reinvent and implement creative solutions in the IT infrastructure space * Ticket Management - Taking required action for tickets and incidents raised. You will need to identify, prioritize, and see issue through to resolution * Support & maintenance of servers, computers, printers and network equipment * Partner with key people in the businesses and IT organization to deliver improved business results * Work in a variety of environments, including indoor/outdoor industrial manufacturing spaces, server rooms, and office spaces * Participate in global IT support teams for operational support, team meetings and project deployments Who You Are (Basic Qualifications) * Working knowledge of Microsoft operating systems, Active Directory, DNS, DHCP, TCP/IP, server patching, VMWare, group policy, network security * Experience with ITSM systems and ticket handling (ServiceNow preferred) * Experience maintaining and troubleshooting physical and virtual servers * Experience troubleshooting complex IT problems across multiple platforms and technologies * Ability to travel an average of 10% of the time * This role is not eligible for visa sponsorship What Will Put You Ahead * Experience working in manufacturing environments * Experience in Agile project delivery (Scrum, Kanban) * Experience with AWS or other cloud services * Experience with monitoring and alerting solutions * Basic knowledge of ICS network security (Purdue Model/PCN/Firewalls) At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are As a Koch company, Koch Engineered Solutions (KES) specializes in process and pollution control equipment and digital technologies to help industries reduce emissions, save energy and get the most from their resources. From pollution control to advanced filtration, we're focused on providing customers with products and solutions to help them optimize, transform and succeed. Industries we serve include refineries, chemicals, municipalities, pharmaceutical, pulp and paper, food and dairy, utilities and automotive. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: [3] http://www.kochcareers.com/doc/Everify.pdf #LI-DL1 References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. http://www.kochcareers.com/doc/Everify.pdf | |