Housekeeping & Laundry Manager

PURPOSE OF POSITION

To manage the Housekeeping and Laundry Departments. This includes supervision, training, organization, staffing planning, and developing all aspects of these departments. This position is responsible to follow all federal, local, and state standards, guidelines, and regulations to assure the facility is maintained in a clean, safe, and sanitary manner. The individual will exercise discretion and independent judgment on a regular basis to successfully direct the operations of these departments.

NATURE AND SCOPE

This position reports directly to the Facilities Management Director (FMD). This position respectfully interacts with all residents, family members, visitors, and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance. In performance of duties, the Housekeeping and Laundry Supervisor is entrusted with the following responsibilities:

Supervise all housekeeping and laundry personnel. Manage day-to-day staffing requirements, interview, select, hire, evaluate, discipline, terminate, train, schedule, and develop staff in collaboration with the FMD and HR. Respond to resident complaints, special requests, and ensure corrective action is taken to achieve complete resident satisfaction, as well as oversee and conduct room inspections.

Regularly inspect every housekeepers' area for cleanliness. Coordinate regular informational and in-service training meetings with housekeepers and provide regular feedback. Work to overcome any language barriers that may occur. Review and approve employee timesheets in Workday and ensure accuracy. Complete annual performance review with housekeeping and laundry staff, and provide unbiased feedback during appraisal periods.

Plan and prepare budgets for Housekeeping and Laundry Departments. Ensure they are operating within the budget all year. Set-up and maintain all records and files, and ensure all billable resident services are within budget and sent to accounting for billing monthly.

Create schedules and checklists for all areas. Ensure all residential apartments, common areas, and building exteriors are regularly cleaned according to CRC standards. Receive, input and assign work requests by priority from residents and staff according to department protocol, taking direction from the FMD.

Schedule cleaning for all new move-ins, transfers, and guest apartments. Schedule routine cleaning for carpet, floor, fixtures, and window cleaning in apartments, lounges, rooms and common areas. Ensure cleaning progresses according to schedule. Full inspection, touch-up and quality control book sign-off.

Responsible for laundry department, ensuring it operates smoothly, efficiently, and produces a high-quality product. Coordinate deliveries, linen exchanges, purchases, and inspections for the department. Ensure all regulations are followed.

Effectively communicate with other departments to adequately plan and coordinate housekeeping services/activities. Serve as a liaison for residents and family members responding to questions, requests, and complaints relative to housekeeping procedures and services.

Ensure that the Health Care Center(s) is clean according to the rigorous standards of the Agency for Health Care Administration, Department of Elder Affairs, and Department of Public Health and meets all related federal and local regulations. Coordinate additional cleaning process with healthcare staff when an outbreak occurs. Report any issues related to residents' health status to the Health Services Nurse, Director of Nursing, Social Services or Administration.

Maintain and control housekeeping supply inventory, order supplies, equipment, and chemicals.

Monitor the correct use of housekeeping and laundry equipment. Manage preventative maintenance schedules and work orders to ensure equipment is maintained and kept in good working condition.

Perform other duties as assigned.

QUALIFICATIONS

This position requires a high school diploma, with experience in the housekeeping/environmental service field and 3-5 years of experience as a supervisor.

A good driving record is required as you may drive campus vehicles as part of our position.

The individual must be able to communicate effectively in English with residents and staff. The position must be proficient in reading and writing English in order to maintain records.

This position requires a neat and clean appearance, courteous behavior, workflow organization, and provide staff with direction. The individual must have excellent interpersonal skills and ability to exhibit understanding, compassion, and patience toward senior adults. This person must be dependable, have good judgment, and show initiative.

This position requires knowledge of cleaning chemicals and applications.

WORK VARIABLES AND CONDITIONS

The position requires the ability to walk long distances for long periods and consistently move throughout the day, inspecting all areas and providing on-site instruction to staff. This includes the ability to push, pull, lift, and move equipment and supplies, etc. in excess of 50 lbs.

This position is subject to chemicals, disinfectants, dust, lint, heat, and other disagreeable substances. The individual may also be exposed to infectious and biohazardous waste in the course of assisting and training staff.

SERVICE EXPECTIONS & BEHAVIIORS - INSPIRED TO SERVE

Safety

Courtesy

Responsiveness

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EQUIPMENT

In the course of assisting and instructing staff, this position may use a housekeeping cart, vacuum cleaner, carpet machines, housekeeping hand tools, washers, dryers, laundry presses and irons, as well as other miscellaneous housekeeping and laundry equipment.

COMPUTER ACCESS

Microsoft Outlook, Workday, Windmill and Microsoft Office

ROLE BASED SECURITY AND ACCESS

In compliance with HIPAA standards, role based access and security guidelines have been established for this position description. Please reference the "role Based Security" and "Role Based Access" grids found in section 7 of the HIPAA Resource Manual.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.