Patient Services Coordinator

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

Responsibilities combines both administrative and clinical care services. This position can function as a Medical Office Assistant or Certified Medical Assistant and handles those duties accordingly. Multi-skilled role, which includes appointment scheduling, greets patients and visitors, registration for patients, update demographic information, and receives co-payments for the visit. Verifies patient information. Follows up with patients postoperatively, calls and follows up on hospital orders.

In addition, may assist in procedures, order and stock supplies, process instruments, transport implants or other surgical equipment, autoclave instruments, schedule surgical cases, follow-up with other doctors' offices and communicate and collaborate with co-surgeons.

Performs a variety of patient care activities to assist physicians. Prepares the examination room, draw blood as needed, as taking patient vital signs and recording vitals in medical chart. Must be efficient with the ability to prioritize and multi-task. Excellent communication skills are essential for this position. Ensures and maintains the confidentiality of patient information and other UCH business information in accordance with HIPAA and other compliance standards. Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality and safety. Acts in accordance with UCH's mission at all times. Performs other related duties as assigned.

Key Results Areas (KRAs):

• Patient check-in and check-out
• Patient scheduling Abulatory and Acute
• Precerts & Authorizations
• Surgical Orders and scheduling
• Prescription refill authorizations
• Chart preparation
• Phone triage
• Patient care
• Regulatory compliance
• Charge entry
• Coding accuracy
• Other duties as assigned

Core Competencies:

• Strong clinical operations experience preferred
• Ability to learn and perform complexities of scheduling
• Ability to work and make triage decisions
• Ability to be highly flexible and versatile with strong service orientation.
• Ability to be results and people oriented and have sound judgment

Education & Experience:

• High school diploma or equivalent
• Two-four years work experience in medical setting preferred
• CMA certification required