Patient Access Supervisor - Camden

Virtua
United States, New Jersey, Camden
1600 Haddon Avenue (Show on map)
Nov 22, 2024
At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 otherlocations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Lourdes Health System - 1600 Haddon Ave Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: Summary: Under the direction of department Manager, supervises all on-site admissions, registration, pre-cert, insurance verification, financial counseling, cashiering, and quality performance competencies of Patient Access staff to ensure optimal financial viability and customer relations. Is compliant with regulatory guidelines. Acts as first contact representative of Virtua by providing excellent customer service. Position Responsibilities: * Supervises staff in Patient Access while ensuring all human resources and department policies are consistently reinforced and equitably followed. * Maintains effective and productive work schedules. * Ensures performance standards are achieved including registration accuracy, cash collection, administrative denials, and pre-reg volumes. * Sets and achieves the highest in customer satisfaction standards. * Understands government regulatory directives and maintains compliance within all regulatory guidelines. * Maintains budget within departmental guidelines. * Completes departmental reports within designated timeframes and ensures back-up coverage is appropriately trained and has full understanding of reports, how to work them and designated timeframes. Position Qualifications Required / Experience Required: Requires three (3) years admitting or registration experience required. Must exercise good leadership, team building and utilization of supervisory skills. Required Education: High school graduate. Associates degree in Accounting, Finance, or related area is strongly preferred but appropriate experience may be substituted. One year of Epic system experience highly preferred.